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Saarbrücken, Germany. A question employees rarely ask: when tasks are distributed, the usual reaction is „Why me?“. In the 1990s, Dr.-Ing. Walter Tritt developed a model that turns this question around — and received the KVD Service Management Award 1992 for it: tasks carry points according to difficulty and urgency. Whoever takes on work and completes it well, collects points. A market inside the company — instead of distribution by command from above. The original project documentation described it as „an entirely new and revolutionary concept for the dispatching of service technicians“ — the 1992 award jury confirmed that assessment. In 2000, Tritt described the model in his German-language book „Service-Management. Prozesse, Strukturen, Logistik“ (Langen/Müller, ISBN 3-7844-7403-9).
The model was tested in 2006 in a pilot project at a German corporation. The result was clear: 20 percent productivity increase in the pilot team — from the first month. The project costs were more than recovered by the efficiency gain. A behavioural shift that worked without bonus payments: points make performance visible without negotiating over money.
What failed technically at the time — distribution, transparency, real-time accounting — is solved today by web software: GoodPoints (goodpoints.de). Three levels: companies with a task exchange and role system, clubs without any registration, individuals as a personal points tracker. Free up to five participants, hosted in Germany, GDPR-compliant.
The inventor sees his model as an innovation that can cover all human work distribution: „Market economies work, planned economies don’t — that applies inside companies too. Points instead of commands, transparency instead of hierarchy.“
Questions and interview requests: info@goodpoints.de · Background on the model: goodpoints.de/wissen?lang=en
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Dr.-Ing. Walter Tritt (born 1955), Riegelsberg/Saarland, Germany. Electrical engineer, doctorate. More than 15 years of leadership responsibility at Siemens — from service engineer in worldwide deployment to advisor to corporate headquarters, most recently 120 employees. Author („Service-Management. Prozesse, Strukturen, Logistik“, Langen/Müller 2000, ISBN 3-7844-7403-9, German), around 100 specialist publications, founder of the service association „Experts of Service“ (ExOS). Available for interviews on: task distribution, employee motivation without bonuses, self-organising teams.
info@goodpoints.de
Interview requests, questions about the numbers, background talks — usually answered within one working day (German or English).
Photo (print quality):
goodpoints.de/presse/foto/tritt-portrait-druck.jpg
Note on image editing: in the portrait, only the clothing was digitally adjusted — face and background are unchanged. (Source when used: goodpoints.de)
