Monday morning: ten open tasks.

Three are urgent, two are unpopular – and once again the same people step in?

1. Make open tasks visible.
2. Team members take them on by themselves.
3. Effort is recognised fairly – without public exposure.

Not a tool born in a lab: 30 years of hands-on service practice as a manager, consultant and textbook author – now available as software. In the pilot project: +20 % productivity

This is what GoodPoints looks like (example):

Care: patient fully looked after 25 points
Technology: CT scanner repaired 20 points
Club: new member won 15 points
Education: student guided to success 15 points

Unpopular tasks = more points. Especially satisfied customers = bonus points.

Anonymous comparison instead of name ranking Points stay private Data protection: servers in Germany

How it works

1

Post a task

The lead defines: What needs doing? How many points is it worth?

2

Team picks it up

Everyone sees open tasks and takes on what they can and want to do.

3

Done = Points

After completion, points are credited to the personal account.

Why points work

People compare their contribution with the contribution of others.
GoodPoints makes this comparison possible – anonymised.

Everyone sees their own points and recognises where their own result stands in relation to the anonymised team. This can create a voluntary incentive to increase one's own contribution – without colleagues or superiors being able to identify individuals.

Your own progress becomes visible

The comparison with the team stays anonymous

Unpopular tasks become more attractive through points

What GoodPoints is NOT

× No public name ranking – names stay hidden, results stay visible
× No automated salary or staffing decisions – points are orientation, not an assessment tool
× No automatic disadvantage through the system – how an organisation handles performance is its own decision

Who sees personal points?

Personal point balances are visible exclusively to the individual. Even administrators and superiors cannot view individual balances. Only anonymised team results and task data are visible.

The difference at a glance

Classic GoodPoints
Task assignment Manager constantly assigns Employees choose themselves
Unpopular tasks Often left undone More points = they get done
Recognition Invisible Points make engagement visible
Team comparison Informal, often unfair Honest and anonymised
Point privacy – Personal points stay private
Cost – Free up to 5 people

"Employees no longer asked: Why me? - but: Why don't I get this task?"

From the pilot project: productivity rose by around 20% – an encouraging result, not a promise.

Those who feel recognized gladly do more – the company profits, and the customer is better served. Three winners, zero losers.

Award Winning
Service Management Award (KVD e.V.) - chosen by 200 managers
The Vision
Organizations that make performance visible – gently and fairly – stay ahead.

Frequently Asked Questions

Short and honest answers

How does GoodPoints work?

Tasks are posted and visible to everyone. Employees take on what they want to do. After completion, points are awarded. Everyone sees their own points and anonymised team results – an anonymised comparison that can voluntarily spur more engagement.

Who sees my points?

Personal point balances are visible exclusively to the individual. Even administrators and superiors cannot view individual balances. Only anonymised team results and task data are visible. This is technically enforced by the system. For the leadership, this is also a relief: GoodPoints enforces point privacy technically - nobody can call up individual values, not even accidentally. No surveillance accusations, no distrust in the team.

What happens to unpopular tasks?

Unpopular tasks can be made more attractive with higher points. That way, work that would otherwise be left undone still gets done. The lead keeps track and can step in where needed.

Does the dispatcher become unnecessary?

No. GoodPoints can relieve dispatchers of part of the routine assigning work. They remain responsible for special cases, priorities, quality assurance and tasks nobody volunteers for. From constantly assigning to targeted intervention.

What does GoodPoints cost?

Free during the beta phase. No credit card, no obligation. For teams up to 5 people, use is intended to stay free. For larger teams, a price of 5.00 EUR per contributor and month is planned.

How can I try GoodPoints?

Click "Start demo" below – no registration, two minutes. You will see the exchange with tasks, can take on a task and view the anonymous ranking.

Show more questions
What happens if nobody takes on a task after all?

Then its point value rises automatically - the longer it sits there, the more attractive it becomes. Almost always, someone then volunteers. And if truly nobody wants it: the dispatcher can still assign it as before - that decision belongs to the organisation, not the system.

What can points be awarded for?

Points are not only for normal tasks. Anything that benefits the company or the team can be rewarded:

  • Helping and supporting colleagues
  • Customer referrals - someone who brings the company a new contract
  • Quality checks of completed work
  • Conducting or attending training and further education
  • Organising the summer party, Christmas party or team events
  • Contributing ideas and improvement suggestions
  • Documentation, tidiness, safety inspections

Since points are not money, much becomes possible that would otherwise be too expensive. Everyone who contributes becomes visible - without the company immediately spending money.

What happens if the boss or a manager wants to see my points?

They can't. With GoodPoints, everyone sees only their own points. Neither managers nor the owner can view individual scores - this is technically hard-coded, not just a setting that can be switched.

This is crucial: When points are public or can be viewed by superiors, behaviour changes immediately. Nobody wants to fall to the bottom, nobody wants to stand out at the top. The system becomes a surveillance tool instead of motivation. From practice: Companies that made points public sabotaged the system - unintentionally, but effectively.

With GoodPoints, this is impossible. The team result is visible, individual points remain private. This keeps it a motivation system - forever.

Can anyone cheat the system?

Points are not created by self-assessment - only once a task is genuinely completed, with optional quality checks by colleagues or customers. And because points are private, cheating earns nobody any standing: you would only be fooling yourself. The system rewards real work - nothing else.

Do I lose control as a boss?

No - you gain effectiveness. With GoodPoints, the system drives employees, not you. You see the team result and know if things are working. You don't need individual points because the system already regulates itself.

Your role changes from driver to coach. And if someone is collecting points like crazy - make sure they don't overwork themselves. That's the right concern of a good boss, not "Who is the worst?".

What is the actual principle behind GoodPoints?

In almost every company, allocation comes from above - someone decides who does what. GoodPoints brings market economy inside: tasks find those who can do them best and are most motivated. Just like in the economy outside, this works better than top-down allocation. Companies that understand this have a clear competitive advantage.

Why points instead of money?
  • Money creates dependency and demands - points motivate without expectations
  • Points are fair because they show performance, not purchasing power
  • With money, motivation stops when payment stops - points keep working
  • Points are not taxed and remain personal
  • Points are earned recognition, not money
  • With points, everyone sees for themselves how they compare - unvarnished and objective, not just the boss's opinion

Of course, the salary must be fair. But for additional effort and engagement, points are better than money - they motivate differently, more lastingly, without expectations. Money burns. Points stay - and since they are private, you can slow down without losing face.

In addition, points act as strategic control: whoever sets the point values for specific techniques, customers or tasks steers the behaviour of specialists - regionally and globally. Specialists take local characteristics into account themselves. This creates a control that is not possible today without such a system.

Hasn't this concept been tried many times - and failed?

The concept was successfully tested in 2006 at a German corporation: +20% productivity. The project ended because the client's contact changed, not because it didn't work.

Other companies failed - but not because of the concept; they failed at implementation without software. The main problem: superiors wanted to see and control their employees' points. That turned the system into something it was never meant to be - from a self-steering tool into a surveillance tool.

GoodPoints prevents exactly that. Points remain private - technically hard-coded, not just a setting. The framework that experienced consultants once had to observe manually is enforced by the software. And if needed, the inventor of the concept is personally available for advice.

What happens if nobody cares about the ranking - with no advantages or disadvantages?

Then it remains a mirror without effect. Point lists only develop their incentive once visible consequences exist. One possible variant (each organisation's own decision): the names of the top 30 to 40 percent of a month - depending on the company's preference - are passed to the HR department. It can pay them a moderate bonus for that month or adjust the company pension scheme accordingly. Both work quietly but lastingly. This is also fair: the return for the company is high when introduced properly - part of it may go back to the employees. Everyone else remains anonymous. Because the group is recalculated every month, a lasting incentive emerges for everyone - without anyone being exposed.

What is the pricing model?

GoodPoints deliberately avoids marketing — that keeps the price low. Currently still an inexpensive 5.00 EUR per contributor per month. Use this time to see what GoodPoints really brings to your operation — the gain lies above all in motivation: people who choose their own tasks and see performance in points work with more commitment. How much that means for you is best seen yourself. The earlier you start, the longer you benefit from the current price.

Do you need a modified version of GoodPoints?

Every organisation is different: processes, specific details, particularities, interfaces. On request we create an adapted version for your company with our expertise in the model — in consultation with you. During later operation we ensure the confidentiality of points required for the model to be effective.

What if our IT department prefers its own tool?

GoodPoints does not want to replace any existing system - it runs as its own lean area without forced integrations. The comparison is worth it: points stay private (not even management sees individual values), servers in Germany, testable in 2 minutes. If your own tool can do the same - even better. Often it cannot offer exactly this point privacy.

Who has to decide - management, board, administration?

GoodPoints needs one responsible person on site who wants to carry it - whether leadership, a department or the administration differs by organisation. A trial run with one department decides better than any consulting.

What about the works council or staff council?

Works councils are usually involved early - to their benefit: points are private, no surveillance, no performance control, GDPR-compliant, servers in Germany. GoodPoints makes employees visible instead of controlled.

We already have other projects - why another one?

GoodPoints is not a project with a start and an end, but a permanent arrangement for fair recognition. It does not compete with change projects - afterwards it keeps everyday tasks fair. Start small: one department, one year.

See it for yourself

You have read how it works. In the demo you will experience:

• The exchange with open tasks and their point values
• Taking on a task with one click
• The anonymous ranking that shows performance

Start demo

Beta: free, no registration, no obligation

Or take a quiet look at examples first: Exchange and Ranking →

Questions? info@goodpoints.de

Three ways - one principle

Points for performance - from a simple personal tracker to the complete enterprise system

S

Solo

Just you. Your own tasks, your own points. Free.

L

Lean

For clubs. Tasks via WhatsApp, points visible to all.

GP

GoodPoints (you are here)

Complete system for enterprises. With roles, marketplace, GDPR.

The full process in 5 steps with real examples →

GoodPoints is based on the service exchange concept by the inventor himself, awarded by the KVD e.V.
Original articles, visions and practical experience:

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