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Knowledge - Organizational Principles

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Knowledge & Organizational Principles

Original articles by Dr.-Ing. Walter Tritt - inventor of the service exchange and founder of GoodPoints.

Why Points Instead of Money?

The core argument for point-based motivation instead of financial incentives.

By Dr.-Ing. Walter Tritt · GoodPoints

How Organizations Evolve

From rigid hierarchy to self-organizing structures.

By Dr.-Ing. Walter Tritt · GoodPoints

Organizational Degeneration - When Structures Decay

Why organizations fail without clear structures.

By Dr.-Ing. Walter Tritt · GoodPoints

Schools with Points - A Conversation

How a point system could improve schools from within. A real dialogue.

By Dr.-Ing. Walter Tritt · GoodPoints

Vision of the Service Exchange - The Original Concept

Markets within the company: The KVD award-winning origin of GoodPoints.

By Dr.-Ing. Walter Tritt · GoodPoints

Task Assignment - Yesterday, Today, Tomorrow

The evolution of task distribution: From central control to self-organization.

By Dr.-Ing. Walter Tritt · GoodPoints

What Drives Me?

An exhaustive list of motivation factors - and why points work universally.

By Dr.-Ing. Walter Tritt · GoodPoints

Strategic Steering of Large Service Organizations

Why command hierarchies fail - and how internal markets solve it.

By Dr.-Ing. Walter Tritt · GoodPoints

Points for Learning Success

Teachers earn points when students provably learn. Grade scaling, second-teacher review. For private schools and training.

By Dr.-Ing. Walter Tritt · GoodPoints

The Sacrifice Ledger

Why quiet carriers in clubs dont want points - and how points bring helpers instead of sacrifices. A gentle eye-opener.

By Dr.-Ing. Walter Tritt · GoodPoints

Self-Steering Before Laloux - a 2000 German Book Had It

Neural organization, motivation without pressure, service exchange: what Laloux (2014) and Pink (2009) made famous - from practice, ISBN-verifiable, since 2000.

By Dr.-Ing. Walter Tritt · GoodPoints

The Specialist Dilemma: When the Exchange Is "Not for Us"

Why the best specialists reject a task exchange at first - and what made them join in. Plus the honest admission about idle time.

By Dr.-Ing. Walter Tritt · GoodPoints

Fear or Recognition: The Same Engine, Two Outcomes

A true story: points as a threat gave 50% and destroyed the team - points as recognition gave +20% and three winners. Why personal points must stay private.

By Dr.-Ing. Walter Tritt · GoodPoints

Breakfast at Tiffany's ... - A Vision Story

Hans and Marianne at a nine-course dinner in Zurich - a reward for the quarter's best points. A story of service when technicians take their tasks from the exchange themselves. Honestly labeled as a vision.

By Dr.-Ing. Walter Tritt · GoodPoints

How the Task Exchange Works

A task's journey in three paths - and the strongest effect: customer satisfaction reaches the company through points. Complaints no longer fizzle out in the hierarchy; the system takes them seriously.

By Dr.-Ing. Walter Tritt · GoodPoints

More texts by Dr.-Ing. Walter Tritt

More publications on www.scwt.de - including societal visions and further topics in service management.

The Reformed Society →

A vision of the future: What a society could look like where basic income, service exchanges and point-based recognition are realized.

By Dr.-Ing. Walter Tritt · on scwt.de

These concepts are implemented as software in GoodPoints.

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